Privacy Policy

Last updated: March 2026

1. Who We Are

DMOC Support Services LTD ("DMOC", "we", "us", "our") is a community support organisation registered in England and Wales. Our registered address is in Wolverhampton, West Midlands.

We are the data controller for personal data collected via this website. If you have any questions about how we handle your data, please contact us at referral@dmocsupportservices.com or call 07865 943386.

2. What Data We Collect

We may collect the following categories of personal data:

  • Referral forms: referrer name, organisation, job title, telephone number, email address; and information about the individual being referred including name, date of birth, age, address, contact number, support needs, and risk information.
  • Contact forms: your name, email address, telephone number, and the content of your message.
  • Supported living interest form: your name, email address, and role.
  • Technical data: IP address, browser type, pages visited, and referring URL — collected automatically via server logs.

We do not collect special category data (e.g. health information) directly through this website except where voluntarily provided in the free-text fields of our referral form.

3. How We Use Your Data

We use personal data for the following purposes:

  • To review and respond to referrals submitted via this website.
  • To respond to enquiries submitted via the contact form.
  • To notify you when our supported living service launches (only where you have requested this).
  • To maintain records of referrals and enquiries for operational and safeguarding purposes.
  • To improve this website and ensure it functions correctly.

4. Legal Basis for Processing

We process personal data on the following lawful bases under UK GDPR:

  • Legitimate interests — to review referrals and respond to enquiries in the course of operating our care support services.
  • Consent — where you have ticked the consent checkbox on a form, or subscribed to be notified about supported living.
  • Legal obligation — where processing is required to comply with safeguarding, regulatory, or legal duties.

5. How We Share Your Data

We do not sell, rent, or trade personal data. We may share data with:

  • Web3Forms — our form submission processor. Form submissions are transmitted securely to our email inbox via the Web3Forms API. See web3forms.com/privacy.
  • Statutory services — where we are required to share information for safeguarding or legal purposes.
  • Third-party professionals — only where relevant to coordinating the support of an individual, and only where appropriate consent or lawful basis exists.

6. Data Retention

We retain personal data only for as long as necessary:

  • Referral records: retained for a minimum of 7 years in line with care sector best practice and regulatory requirements.
  • General enquiries: retained for up to 2 years.
  • Supported living interest registrations: deleted once the service has launched and you have been notified, or upon request.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request erasure of your data (where no legal obligation requires retention).
  • Object to or restrict processing in certain circumstances.
  • Withdraw consent at any time (where consent is the lawful basis).
  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

To exercise any of these rights, contact us at referral@dmocsupportservices.com. We will respond within 30 days.

8. Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, or disclosure. Form submissions are transmitted over HTTPS. We do not store referral data on this website — submissions are delivered directly to a secured email inbox.

9. Cookies

This website uses minimal cookies. See our Cookies Policy for details.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page will reflect any changes. Continued use of the website following an update constitutes acceptance of the revised policy.

11. Contact

For any privacy-related enquiries: